{"id":51237,"date":"2020-01-13T13:01:28","date_gmt":"2020-01-13T12:01:28","guid":{"rendered":"https:\/\/mobileoutfitters.fr\/faq\/"},"modified":"2026-09-08T15:42:10","modified_gmt":"2026-09-08T13:42:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/mobileoutfitters.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;0px||0px|&#8221; custom_padding_tablet=&#8221;0px||0px|&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;on&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding_tablet=&#8221;60px||0px||false|false&#8221; custom_padding_phone=&#8221;&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Open Sans|on|||&#8221; text_text_color=&#8221;#222222&#8243; text_font_size=&#8221;5em&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;950px&#8221; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.21.0&#8243; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;0px||0px|&#8221; custom_padding_tablet=&#8221;0px||0px|&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;on&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|phone&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.21.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding_tablet=&#8221;90px||0px|&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;8&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Boutiques&#8221; _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Open Sans|on|||&#8221; text_text_color=&#8221;#222222&#8243; text_font_size=&#8221;36px&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;-10px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; text_font_size_tablet=&#8221;32px&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]F.A.Q[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;Where can I find a partner shop?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;O\u00f9 puis-je trouver une boutique partenaire ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To find a partner store <strong>near you<\/strong>, use our Store Locator. Simply: <\/p>\n<ul>\n<li><strong>Allow location access <\/strong>to automatically display the nearest stores<\/p>\n<p>or<\/p>\n<\/li>\n<li><strong>enter your postal code or city, then click on the magnifying glass<\/strong> to display the points of sale located around you.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Where can I find a partner shop?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Quel est la boutique la plus proche o\u00f9 je peux trouver ?&#8221; _builder_version=&#8221;4.21.0&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; body_link_text_color=&#8221;#00B2E3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]To find the nearest partner store, you can geolocate yourself on our website.<br \/>\nAccept automatic geolocation or enter your postal code.[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;When can I use my 50% Replacement Pass?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Pour quelles raisons puis-je utiliser ma carte de remplacement -50% ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Your -50% replacement pass is valid <b>whatever the reason<\/b>: damage, natural wear or simple desire to replace your film. You can use it whenever you want to benefit from a new protective film.<\/p>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;What are the conditions to benefit from the 50% replacement offer?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Quelles sont les conditions pour b\u00e9n\u00e9ficier de mon offre de remplacement \u00e0 -50 % ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To take advantage of your <strong>50% off<\/strong> replacement offer,<br \/>you just need to:<\/p>\n<ol>\n<li><strong>Visit an authorized partner.<\/strong><\/li>\n<li><strong>Return your old screen protector<\/strong><\/li>\n<li><strong>Present your 50% Replacement Pass or your confirmation email<\/strong><\/li>\n<\/ol>\n<p><strong>Your 50% discount will be applied immediately<\/strong> when your screen protector is replaced.<\/p>\n<p><strong>Please note <\/strong>that this offer is exclusively valid for the <strong>initially protected device <\/strong>and for <strong>the same screen protector.<\/strong><\/p>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;Is my 50% Replacement Pass only valid at the store where I made my purchase?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Ma carte de remplacement \u00e0 -50 % est-elle valable uniquement chez le revendeur o\u00f9 j&#8217;ai effectu\u00e9 mon achat ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>No. You can use your <strong>50% Replacement Pass<\/strong> at <strong>any authorized Mobile Outfitters retailer in France,<\/strong> regardless of where you originally purchased your screen protector. <\/p>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;How many times can I use my 50% Replacement Pass?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Combien de fois puis-je utiliser ma carte de remplacement -50 % ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You can use your 50% Replacement Pass <strong>as many times as you like<\/strong>, with no limit, provided <strong>the terms of the offer are met.<\/strong><\/p>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;Should I use my 50% Replacement Pass if I notice an installation defect a few days after purchase?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Dois-je utiliser ma carte de remplacement -50 % si je constate un d\u00e9faut de pose quelques jours apr\u00e8s mon achat ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes. If you notice an installation defect <strong>within 7 days <\/strong>of your purchase, your screen protector will be replaced <strong>free of charge<\/strong>. You will need to present your 50% Replacement Pass to confirm that it is a genuine Mobile Outfitters screen protector, but you will not be charged.  <\/p>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;What is the difference between the previous Lifetime Warranty and the new 50% Replacement Pass?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Quelle est la diff\u00e9rence entre l&#8217;ancienne garantie \u00e0 vie et la nouvelle carte de remplacement -50 % ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">We have evolved our offering to better meet the constraints of our partners in store, while retaining what makes Mobile Outfitters strong: high-end protective films and <strong>professional quality installation.<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The term &#8220;lifetime warranty&#8221; was sometimes misleading. Indeed, a <strong>warranty<\/strong> normally covers <strong>manufacturing defects<\/strong> <strong>or<\/strong> <strong>non-conformity<\/strong>, rather than <strong>wear and tear or damage resulting from use.<\/strong> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the 50% off replacement pass, the rules are now simpler:<br \/><strong>&#8211; you can replace your film as many times as you want<br \/>&#8211; in all approved Mobile Outfitters points of sale in France<br \/>&#8211; benefiting from an immediate 50% discount.<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here&#8217;s an example: when you buy a car, the warranty covers manufacturing defects, but tires are wear items that need to be replaced over time. Our program works the same way. <strong>Your screen protector is a wear item, designed to absorb impacts and scratches instead of your device.<\/strong> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thanks to your 50% off replacement pass, you benefit from <strong>a unique service <\/strong>offer which allows you to maintain impeccable protection at all times, <strong>at a lower cost,<\/strong> with <strong>professional installation<\/strong>, carried out <strong>near you<\/strong> by technicians equipped <strong>with professional tools.<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means you <strong>always benefit from high-performance, perfectly installed protection throughout the life of your device.<\/strong><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;I enrolled in the Lifetime Warranty program before the new offer was introduced. Can I continue to use my original benefits? &#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Je me suis inscrit au programme  de \u201cGarantie \u00e0 vie\u201d avant le changement d\u2019offre. Puis-je continuer de profiter de mon offre actuelle ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Yes, you benefit from the offer valid at the time of your film purchase and registration.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;I can&#039;t find my code for the previous Lifetime Warranty program. How can I retrieve it?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Je ne retrouve pas mon code li\u00e9 \u00e0 l\u2019ancien programme de \u201cGarantie \u00e0 vie\u201d, comment puis-je le retrouver ?&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;24&#8243; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;18&#8243; body_line_height=&#8221;1.6em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;2px|0px|2px|0px|false|false&#8221; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">You can find your warranty code by <strong>clicking on the \u201cFind\u201d button<\/strong> below. You will then need to enter the <strong>telephone number<\/strong> and <strong>email t<\/strong>hat were provided at the time of registration. <\/span><\/p>\n<p>&nbsp;<\/p>\n<a href='https:\/\/mobileoutfitters.fr\/retrouver-ma-garantie\/' class='small-button smallblack'>Find<\/a>\n<p>[\/et_pb_toggle][et_pb_divider color=&#8221;#222222&#8243; divider_weight=&#8221;4&#8243; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; hide_on_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; background_image=&#8221;https:\/\/mobileoutfitters.fr\/storage\/2020\/01\/1-1-scaled.jpg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;0px||0px|&#8221; custom_padding_tablet=&#8221;0px||0px|&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;on&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row padding_mobile=&#8221;on&#8221; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;190px||190px|&#8221; custom_padding_tablet=&#8221;120px||120px|&#8221; custom_padding_phone=&#8221;&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans|on|||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;36&#8243; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Still need help? Send us a note! <\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||&#8221; text_text_color=&#8221;#cccccc&#8221; text_font_size=&#8221;28&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;680px&#8221; custom_margin=&#8221;34px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; text_font_size_tablet=&#8221;24&#8243; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>For any other questions, please write us at info@elegant.studio or call us on +39 123 456 789<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||&#8221; text_text_color=&#8221;#dac8c1&#8243; text_font_size=&#8221;28&#8243; text_line_height=&#8221;1.4em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;680px&#8221; custom_margin=&#8221;34px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" style=\"margin-right: 40px\" src=\"https:\/\/mobileoutfitters.fr\/storage\/2020\/01\/022.png\" alt=\"022\" width=\"9\" height=\"18\" class=\"alignnone size-full -18669\"><\/a><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" style=\"margin-right: 40px\" src=\"https:\/\/mobileoutfitters.fr\/storage\/2020\/01\/032.png\" alt=\"032\" width=\"23\" height=\"18\" class=\"alignnone size-full -18668\"><\/a><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" style=\"margin-right: 40px\" src=\"https:\/\/mobileoutfitters.fr\/storage\/2020\/01\/051.png\" alt=\"051\" width=\"19\" height=\"18\" class=\"alignnone size-full -18670\"><\/a> <a href=\"#\"><img loading=\"lazy\" decoding=\"async\" style=\"margin-right: 40px\" src=\"https:\/\/mobileoutfitters.fr\/storage\/2020\/01\/041.png\" alt=\"041\" width=\"19\" height=\"18\" class=\"alignnone size-full -18671\"><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>F.A.QTo find a partner store near you, use our Store Locator. Simply: Allow location access to automatically display the nearest stores or enter your postal code or city, then click on the magnifying glass to display the points of sale located around you. To find the nearest partner store, you can geolocate yourself on our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-51237","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Mobile Outfitters<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mobileoutfitters.fr\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Mobile Outfitters\" \/>\n<meta property=\"og:description\" content=\"F.A.QTo find a partner store near you, use our Store Locator. 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