F.A.Q
Where can I find a partner shop?

To find a partner store near you, use our Store Locator. Simply:

  • Allow location access to automatically display the nearest stores

    or

  • enter your postal code or city, then click on the magnifying glass to display the points of sale located around you.
When can I use my 50% Replacement Pass?

Your -50% replacement pass is valid whatever the reason: damage, natural wear or simple desire to replace your film. You can use it whenever you want to benefit from a new protective film.

What are the conditions to benefit from the 50% replacement offer?

To take advantage of your 50% off replacement offer,
you just need to:

  1. Visit an authorized partner.
  2. Return your old screen protector
  3. Present your 50% Replacement Pass or your confirmation email

Your 50% discount will be applied immediately when your screen protector is replaced.

Please note that this offer is exclusively valid for the initially protected device and for the same screen protector.

Is my 50% Replacement Pass only valid at the store where I made my purchase?

No. You can use your 50% Replacement Pass at any authorized Mobile Outfitters retailer in France, regardless of where you originally purchased your screen protector.

How many times can I use my 50% Replacement Pass?

You can use your 50% Replacement Pass as many times as you like, with no limit, provided the terms of the offer are met.

Should I use my 50% Replacement Pass if I notice an installation defect a few days after purchase?

Yes. If you notice an installation defect within 7 days of your purchase, your screen protector will be replaced free of charge. You will need to present your 50% Replacement Pass to confirm that it is a genuine Mobile Outfitters screen protector, but you will not be charged.

What is the difference between the previous Lifetime Warranty and the new 50% Replacement Pass?

We have evolved our offering to better meet the constraints of our partners in store, while retaining what makes Mobile Outfitters strong: high-end protective films and professional quality installation.

The term “lifetime warranty” was sometimes misleading. Indeed, a warranty normally covers manufacturing defects or non-conformity, rather than wear and tear or damage resulting from use.

With the 50% off replacement pass, the rules are now simpler:
– you can replace your film as many times as you want
– in all approved Mobile Outfitters points of sale in France
– benefiting from an immediate 50% discount.

Here’s an example: when you buy a car, the warranty covers manufacturing defects, but tires are wear items that need to be replaced over time. Our program works the same way. Your screen protector is a wear item, designed to absorb impacts and scratches instead of your device.

Thanks to your 50% off replacement pass, you benefit from a unique service offer which allows you to maintain impeccable protection at all times, at a lower cost, with professional installation, carried out near you by technicians equipped with professional tools.

This means you always benefit from high-performance, perfectly installed protection throughout the life of your device.

I enrolled in the Lifetime Warranty program before the new offer was introduced. Can I continue to use my original benefits?

Yes, you benefit from the offer valid at the time of your film purchase and registration.

I can't find my code for the previous Lifetime Warranty program. How can I retrieve it?

You can find your warranty code by clicking on the “Find” button below. You will then need to enter the telephone number and email that were provided at the time of registration.

 

Find